CONTACT US

Contact Saxon Care Today

info@saxoncare.com

Chippenham office

Saxon Court

21 Gladstone road

Chippenham

Wiltshire, SN153UQ

01249 70 50 50

Royal Wootton Bassett office

Lime Kiln House

Lime Kiln

Royal Wootton Bassett

SN4 7HF

01793 232867

We look forward to hearing from you. Send us your request!

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Here is some additional information that could help you with your questions.

What time of the day are your carers available?

Our regular hours in the morning start from 7am until 2pm and in the evening range from 4pm until 10pm, and we can provide visits from 30 minutes onwards, as well as assistance through the night too. Please visit our care options page for more information. or if you would like to make an enquiry, please contact us.

Can you provide help with medication?

All of our carers go through rigorous medication management training to enable us to help assist our clients with their medication needs. We can even source more specialist training to help with complex medication requirements too.

How will I recognise a Saxon Care Support Worker?

Our Carers wear a Saxon Care purple tunic and carry an identity badge with them too. Plus they are really smiley and helpful, so you can spot them from miles away!

Will I see the same support worker every day?

We will match you up with a small team of care workers and depending on your requirements, sometimes it is possible to see the same care worker for each visit. We do have to factor in things like holidays and days off for carers, so we have found that having a small team is the best way of ensuring we meet your needs

Can I get extra support at short notice?

We will always endeavour to provide extra support, no matter how short notice. As well as our office hours, our on-call department are available from 6am to 10pm at night to handle any requests you may have. This needs rewording to say we have an on-call available from 4.30 – 22.00 to deal with emergencies

Can you help with domestic support?

We’re more than happy to help with domestic tasks around the house as part of the service, and can help with household chores like laundry, ironing, dusting and hoovering and cleaning. Carers don’t carry their own cleaning equipment to do this, so you will need to have cleaning products and equipment in the house for them to use.

How do I make a change to my support?

We schedule regular reviews with you to ensure that everything is going smoothly and our service is meeting your needs, but we understand sometimes things happen at short notice too, which is why our team of co-ordinators are on hand 365 days a year to help in any way we can.

If you need to make a cancellation to a visit, then we ask for 24 hours notice as we ensure our carers either have alternative work or are paid for their time.

What if there is a change in my funding?

We work closely with Wiltshire Council, as well as other funding agencies, to help ensure that if you receive funding towards your care, or if there is a change in your funding, then this doesn’t affect the support your receive from us. If you’re unsure about the funding you receive in any way, don’t hesitate to contact us to see if we can help.

How do you recruit your support workers?

At Saxon Care we pride ourselves on the high standard of our staff and new recruits are no exception. Potential support workers go through a rigorous interview process, an enhanced DBS (Disclosure and barring service) check and are required to provide three references from previous employers too. New starters go through our training and induction processes and also start working under the watchful eye of one of our Key carers to ensure they meet our high standards.

How can I pay for my care?

You can pay via standing order or cheque. Unfortunately, at this point in time, we are not able to facilitate direct debit payments.

Compassionate Caregivers Who Get To Know Your Family

 

Once we learn more about your current situation, we hand-select a home care team that we feel would be the most suitable fit for your loved one’s needs. We will even take his or her personal interests into account when creating our personalised home care plan.

All members of our home care teams undergo regular and extensive:

– Training

– DBS checks

– Background checks

We strive to ensure that all our clients receive the patience, compassion, and respect that they deserve. We make sure that the carers on our team are dedicated to building relationships that make clients feel more valued and empowered. Our trusted carers are here for your loved one!

 

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Request an initial assessment today by contacting us at:
01249 70 50 50

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Review from Dave B published on 9 July 2020

“We have been using Saxon Care to help my mum who is elderly and suffers from vascular dementia. They have a great team, very professional with a wealth of knowledge. We have used other companies in the past and they cannot compare to Saxon. I would recommend them and no one else. Great job Saxon Care…keep it up!”

Review from Susan T published on 1 April 2020

The experience of receiving Saxon Care has been all good. The carers discerned what I needed and responded sensitively. Their positive attitude at all times has been invaluable and I shall miss their visits and interesting chats. They have helped me back to a better place in being able to manage personal 
care, but I am so glad to know there is such good care to call on should I need in future. My grateful thanks to all concerned.

Review from B H published on 1 April 2020

Saxon Care gave my father a consistent, quality level of care. They were all very patient and thorough. The service made me feel my father was in good hands.

Review from M L published on 10 January 2020

I would like to say a big thank you for everyone involved in my aunts care, she really adored one certain member of staff and spoke fondly of another. We live in Kent, 3 hours drive from Devizes, but I knew she was in good hands so I did not have to worry. I was always informed of any issue.

Review from B D published on 5 December 2019

“Saxon Care have provided carers for my husband since April 2019. I cannot speak too highly of the agency. All the carers are very efficient and show great kindness to both of us. They have never let us down and appointments have always been kept. The office staff have always dealt with any problems that have arisen with great efficiency and understanding. I would recommend, and have done so, them highly to anyone who needs their services.”

Being The Best When It Comes To Care

Home care top 20 award 2020 A huge thank you to our clients, whose amazing reviews of our service have led to Saxon Care being awarded a ‘Top 20 Recommended Home Care Provider 2020’ award from homecare.co.uk The homecare.co.uk Top 20 Home Care Awards shine a light on...

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Saxon Care Does the Big Knit 2019!

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Covid-19 Information

Our Covid-19 Procedures will be updated shortly.

Saxon Care wins big at the Wiltshire Proud to care awards 2019!

We’re extremely proud to announce that three members of our amazing team have won awards at the Wiltshire Proud to Care Awards 2019, hosted on April 4th in Market Lavington. Out of the six team members who were originally nominated, three went through to the finals of...

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