WHAT WE SAY

Being The Best When It Comes To Care

Home care top 20 award 2020 A huge thank you to our clients, whose amazing reviews of our service have led to Saxon Care being awarded a ‘Top 20 Recommended Home Care Provider 2020’ award from homecare.co.uk The homecare.co.uk Top 20 Home Care Awards shine a light on...

Winter Is Coming! Top Tips To Stay Warm This Winter

Winter is coming! Top tips to stay warm this winter It’s that time of year where shorts and flip flops are replaced with coats and bobble hats, Christmas songs are on the radio and mulled wine is back on the menu! But with cold weather on the way, here are a few...

Saxon Care Does the Big Knit 2019!

To kick off 2019, Saxon Care are tackling the Big Knit 2019 for Age UK, and we’re encouraging everyone to get involved and give it a go with us! What is the Big Knit?Age UK are a charity who provide help and support to anyone over the age of 50, offering anything from...

Covid-19 Information

Our Covid-19 Procedures will be updated shortly.

Saxon Care wins big at the Wiltshire Proud to care awards 2019!

We’re extremely proud to announce that three members of our amazing team have won awards at the Wiltshire Proud to Care Awards 2019, hosted on April 4th in Market Lavington. Out of the six team members who were originally nominated, three went through to the finals of...

Contact Saxon Care Today

info@saxoncare.com

Chippenham office

Saxon Court

21 Gladstone road

Chippenham

Wiltshire, SN153UQ

01249 70 50 50

Royal Wootton Bassett office

Lime Kiln House

Lime Kiln

Royal Wootton Bassett

SN4 7HF

01793 232867

We look forward to hearing from you. Send us your request!

4 + 13 =

Would you like us to give you a call?

1 + 6 =

Here is some additional information that could help you with your questions.

What time of the day are your carers available?

Our regular hours in the morning start from 7am until 2pm and in the evening range from 4pm until 10pm, and we can provide visits from 30 minutes onwards, as well as assistance through the night too. Please visit our care options page for more information. or if you would like to make an enquiry, please contact us.

Can you provide help with medication?

All of our carers go through rigorous medication management training to enable us to help assist our clients with their medication needs. We can even source more specialist training to help with complex medication requirements too.

How will I recognise a Saxon Care Support Worker?

Our Carers wear a Saxon Care purple tunic and carry an identity badge with them too. Plus they are really smiley and helpful, so you can spot them from miles away!

Will I see the same support worker every day?

We will match you up with a small team of care workers and depending on your requirements, sometimes it is possible to see the same care worker for each visit. We do have to factor in things like holidays and days off for carers, so we have found that having a small team is the best way of ensuring we meet your needs

Can I get extra support at short notice?

We will always endeavour to provide extra support, no matter how short notice. As well as our office hours, our on-call department are available from 6am to 10pm at night to handle any requests you may have. This needs rewording to say we have an on-call available from 4.30 – 22.00 to deal with emergencies

Can you help with domestic support?

We’re more than happy to help with domestic tasks around the house as part of the service, and can help with household chores like laundry, ironing, dusting and hoovering and cleaning. Carers don’t carry their own cleaning equipment to do this, so you will need to have cleaning products and equipment in the house for them to use.

How do I make a change to my support?

We schedule regular reviews with you to ensure that everything is going smoothly and our service is meeting your needs, but we understand sometimes things happen at short notice too, which is why our team of co-ordinators are on hand 365 days a year to help in any way we can.

If you need to make a cancellation to a visit, then we ask for 24 hours notice as we ensure our carers either have alternative work or are paid for their time.

What if there is a change in my funding?

We work closely with Wiltshire Council, as well as other funding agencies, to help ensure that if you receive funding towards your care, or if there is a change in your funding, then this doesn’t affect the support your receive from us. If you’re unsure about the funding you receive in any way, don’t hesitate to contact us to see if we can help.

How do you recruit your support workers?

At Saxon Care we pride ourselves on the high standard of our staff and new recruits are no exception. Potential support workers go through a rigorous interview process, an enhanced DBS (Disclosure and barring service) check and are required to provide three references from previous employers too. New starters go through our training and induction processes and also start working under the watchful eye of one of our Key carers to ensure they meet our high standards.

How can I pay for my care?

You can pay via standing order or cheque. Unfortunately, at this point in time, we are not able to facilitate direct debit payments.

Saxon Care Solutions Ltd

 

Swindon Office

 

Saxon Care Solutions Ltd

 

Saxon Care logo

Chippenham Office

 

Follow Us on Facebook

 

Explore Our Site

 

Home

About

Types Of Care

Community Blogs

Finance Options

Jobs at Saxon Care

Contact Us

Site Map

Privacy Policy

Terms & Conditions

Reach Out

 

Contact Us

We can take your call from 7am - 10pm

Send Us A Message

We look forward to hearing from you